Introduction

Thank you for shopping at VitalPeptidesLabs.com. We are committed to maintaining high standards of quality and transparency. If an issue arises with your order, we are here to assist.

1. Returns

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

  • The product must be unused, unopened, and in the same condition in which it was received
  • The product must be returned in its original packaging
  • Proof of purchase is required

Non-returnable items include:

  • Opened, used, or tampered research products
  • Research-grade peptides and consumable laboratory materials
  • Gift cards or promotional items

Due to the nature of research-grade materials, all peptide sales are final unless the item arrives defective or damaged.

2. Return Authorization

All returns must be approved prior to being sent back. Items returned without authorization may not be accepted or refunded.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.

We recommend using a trackable shipping method. Vital Peptides Labs is not responsible for items lost or damaged during return shipping.

4. Refunds

Once your return is received and inspected, a determination will be made regarding approval or rejection of the refund.

If approved, refunds will be processed within 7 business days and issued to the original method of payment.

Partial refunds may be issued if:

  • The product shows signs of use or tampering
  • The product is not returned in its original condition
  • Components or packaging are missing and the issue is not due to our error

5. Exchanges

Exchanges are only available for products that are defective, damaged upon arrival, or incorrectly shipped.

6. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet entered processing or shipped.

7. Policy Updates

Vital Peptides Labs reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and are effective immediately upon posting.

For questions related to returns or refunds, please visit our Contact Us Page.