1. Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received, excluding weekends and holidays.

Processing time includes order verification, quality control checks, packaging, and preparation for shipment. During peak seasons, promotional periods, or high order volume, processing times may be extended.

Orders cannot be modified or canceled once processing has begun.

2. Shipping Methods & Delivery Estimates

Available shipping options and estimated delivery times are displayed at checkout. Delivery estimates begin once an order has shipped, not when it is placed.

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • Customs inspections
  • Incorrect or incomplete shipping information

Vital Peptides Labs is not responsible for delays once the package is in the carrier’s possession.

3. Shipping Rates & Fees

Shipping rates are calculated at checkout based on:

  • Order weight and dimensions
  • Shipping destination
  • Selected shipping method

Any applicable taxes, duties, or customs fees are the responsibility of the customer.

4. International Shipping

International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.

Vital Peptides Labs is not responsible for:

  • Customs delays
  • Refused shipments
  • Additional fees charged by customs authorities

Failure to pay required customs fees may result in delayed delivery or returned packages.

5. Order Tracking

Tracking information will be provided once the order has shipped. Tracking updates may take 24–72 hours to appear.

If tracking information indicates that a package has been delivered but cannot be located, responsibility transfers to the shipping carrier.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Vital Peptides Labs is not responsible for:

  • Packages delivered to incorrect addresses
  • Packages returned due to address errors
  • Lost shipments caused by incorrect or incomplete information

Returned orders may require additional shipping fees to be resent.

7. Lost, Stolen, or Missing Packages

Vital Peptides Labs is not liable for packages marked as delivered by the shipping carrier.

If a package is lost or significantly delayed, customers must file a claim directly with the carrier. Replacement or refund decisions are made at the sole discretion of Vital Peptides Labs.

8. Damaged Shipments

If an order arrives damaged, customers must retain all packaging materials and contents for carrier inspection.

Damage claims must be submitted in accordance with carrier requirements. Failure to comply may result in claim denial.

9. Split Shipments

Orders containing multiple items may ship separately depending on product availability or fulfillment location. Customers may receive multiple tracking numbers for a single order.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination regulations. Vital Peptides Labs reserves the right to cancel or modify orders that cannot be shipped to specific locations.

11. Policy Updates

Vital Peptides Labs reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and are effective immediately upon posting.

If you have questions regarding this policy, please visit our Contact Us Page.