Vital Peptides Labs offers a 30-day return policy. You have 30 days from the date of purchase to submit a return request. Any return requests submitted after 30 days will not be eligible for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Products must be new, unused, unopened, and in original packaging
  • A valid proof of purchase is required
  • Return authorization must be approved before items are sent back

Please do not return any products until you have received return authorization.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened, used, or tampered products
  • Items not in original condition or damaged due to improper handling or storage
  • Research-grade peptides and related products

Due to the nature of research-grade peptides, all sales are final unless the item arrives defective or damaged.

Refunds (If Applicable)

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment. Refunds apply to the purchase price of returned items only and do not include original shipping charges.

Exchanges (If Applicable)

We only replace items if they are defective or damaged upon arrival.

If an incorrect eligible item was ordered, exchanges may be accepted provided the product is unused and unopened. All shipping costs are the customer’s responsibility.

Please contact us through our Contact Us Page to request a return or exchange.

Shipping Information

Customers are responsible for all return and exchange shipping costs.

Returns & Exchanges

  • Items may be returned using any carrier.
  • Products must be securely packaged to prevent damage during transit.

Shipping Costs & Fees

  • All return and exchange shipping costs are the customer’s responsibility.
  • Refunds apply to the purchase price of returned items only and exclude original shipping charges.
  • If a return shipping label is provided for convenience, full payment for return shipping is required before issuance.